fbaee's Privacy Policy — Protecting Your Information Is Our Commitment
fbaee maintains complete transparency about how your personal information is collected, what purposes it is used for, and how securely it is kept.
Introduction & Scope of Policy
fbaee operates a safe and reliable online gaming platform for players in Bangladesh. Keeping the personal information you share with us secure while using our website and services is our highest priority. This Privacy Policy ("Policy") explains how fbaee collects, stores, processes, and discloses your data.
This Policy applies to all fbaee services — including our website, mobile-optimized platform, gaming section, sports betting section, payment processing, and customer support channels. By using any of our services, you are considered to have accepted the terms of this Policy.
The terms "we", "our", or "fbaee" used in this Policy refer to the organization operating the fbaee platform. "You" or "user" refers to any person using our services.
1. What Information We Collect
1.1 Information You Provide Directly
When you create an account on fbaee or use our services, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- Bank account details (only for transactions via bank transfer)
- Identity verification documents (national ID card or passport)
- Any information provided when contacting customer support
1.2 Automatically Collected Information
The following technical information may be collected automatically while you use our platform:
- IP address and device identifier
- Browser type, language, and operating system information
- Session data — login time, duration of inactivity
- Gaming activity logs — betting history, win/loss records
- Transaction history — deposit and withdrawal dates and amounts
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
For the purposes of identity verification, fraud prevention, or payment processing, we may collect information from trusted third parties through secure channels. In such cases, the third party's own privacy policy will also apply.
2. Purpose of Using Information
fbaee uses your personal information only for the specific purposes listed below:
- Account Management: To create, verify, and maintain your account
- Age Verification: To ensure services are provided only to individuals aged 21 or older
- Transaction Processing: To complete secure financial transactions via bKash, Nagad, Rocket, and bank transfer
- Security & Fraud Prevention: To detect unauthorized access and suspicious activity
- Customer Support: To resolve your complaints and queries
- Responsible Gaming: To monitor gaming habits and provide assistance when needed
- Platform Improvement: To analyze user experience and improve services
- Legal Compliance: To meet applicable legal obligations
3. Information Sharing & Disclosure
3.1 Who We Share Information With
fbaee never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in a limited way in the following circumstances:
- Payment Processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and banking partners
- Identity Verification Services: For account verification and fraud prevention
- Game Providers: Gameplay data with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft
- Legal Authorities: In the event of a court order or legal requirement
3.2 Third-Party Obligations
Every third party with whom we share information is bound by strict confidentiality agreements. They may only process data for specified purposes and in accordance with our instructions. Use for any other purpose or redistribution is strictly prohibited.
4. Data Security Measures
fbaee has implemented industry-standard technical and organizational measures to protect your personal information:
- SSL/TLS Encryption: All communication with our platform is protected by high-level SSL encryption
- Data Encryption: Stored sensitive information is kept in encrypted form
- Access Controls: Only authorized personnel can access data for specific needs
- Security Reviews: Regular security audits and vulnerability assessments are conducted
- Two-Factor Authentication: Two-step verification is available to protect your account
- Intrusion Detection: Suspicious activity is automatically monitored and alerts are issued
Please keep in mind that no method of transmitting or storing information over the internet is 100% secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.
5. Cookies & Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or device. fbaee uses cookies for the following purposes:
- Essential Cookies: To maintain login sessions and ensure the platform's core functionality
- Functional Cookies: To remember your preferences and settings
- Analytics Cookies: To analyze platform usage and identify areas for improvement
- Security Cookies: To prevent fraud and unauthorized access
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly — in particular, login sessions and transaction processes may be affected.
6. Data Retention
fbaee retains your personal information for as long as necessary or legally required:
- Active Accounts: All necessary information is retained while your account remains active
- After Account Closure: Transaction records and identity verification documents are retained for a specified period in accordance with legal requirements
- Financial Records: All deposit and withdrawal records are retained in compliance with financial regulations
- Customer Support Records: Communication history is kept for service quality improvement and dispute resolution
Once the designated retention period ends, information is securely deleted or anonymized so that it can no longer identify any individual.
7. Your Rights
You have the following rights over your personal information, which you may exercise at any time:
- Right of Access: You may request to know what information we hold about you
- Right to Rectification: You may request that incorrect or outdated information be updated or corrected
- Right to Erasure: In certain circumstances you may request that your information be deleted (though this may not be fully possible where legal obligations apply)
- Right to Object to Processing: You may object to the processing of your information for specific purposes
- Right to Data Portability: You may request your information in a structured, machine-readable format
- Right to Close Your Account: You may request to close your account at any time
To exercise any of these rights, please contact our support team. We will respond to your request in a timely manner and within the applicable legal framework.
8. Protection of Minors
fbaee provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any minor. We apply age verification procedures at the time of registration.
If we suspect that a minor's information has been collected by mistake, we will immediately close that account and delete the relevant information. If a parent or guardian believes their child has registered on our platform, please notify our support team.
9. Changes to Policy
fbaee reserves the right to amend or update this privacy policy as needed over time. If any significant changes are made, we will post a notice on this page and note the date of the change. For important changes, a notification may be sent to your registered email address.
If you continue using our platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
10. Contact Us
If you have any questions about this privacy policy, wish to exercise any rights regarding your information, or have any concerns — please contact our support team. fbaee is always here for you.
Live Chat Support
Available 24/7 — service provided in both Bengali and English. Our trained team is ready to answer any privacy-related questions.
Email Support
[email protected] — Send requests for data access, correction, or deletion by email. We will respond as quickly as possible.
Legal Claims & Complaints
If you believe fbaee has violated this policy or applicable law in processing your personal information, you are encouraged to contact us directly first. We take all complaints seriously and investigate them impartially. Our support team will make every effort to resolve your concerns.
Play Safe — Your Information Is Secure at fbaee
SSL encryption, a strict privacy policy, and 24/7 support — fbaee will always be by your side.
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