fbaee's Complete
Terms & Conditions
Please read these terms carefully before opening an account or playing on the fbaee platform — this is a legal agreement between you and us.
These Terms and Conditions ("Terms") apply to the use of the fbaee platform and all of its services. By accessing this platform, creating an account, or participating in any game, you are considered to have fully accepted all the terms described below. If you do not agree with any term, please refrain from using this platform.
fbaee is committed to ensuring a safe, fair, and responsible gaming environment for players in Bangladesh. These Terms define the rights and responsibilities of both parties and may be amended at any time as needed.
Important: These Terms apply only to individuals aged 21 or older. Minors are not permitted to use this platform.
Section 1 — Definitions & Scope
Definitions and Scope of Application
The following terms used in these Terms and Conditions have the meanings set out below:
- "Platform" refers to the fbaee website, mobile version, and all associated services.
- "User" or "Player" refers to any individual registered on the platform.
- "Account" refers to a user's personal registered profile.
- "Services" refers to casino games, sports betting, slots, and other gaming features provided by fbaee.
- "Bonus" refers to promotional rewards, cashback, or other financial benefits provided by fbaee.
- "Wagering" refers to the amount of bets required to become eligible to withdraw a bonus.
These Terms apply to all users accessing the fbaee platform, whether registered or not. The platform is operated specifically for players in Bangladesh.
Section 2 — Account Registration
Registration Process and Conditions
The following conditions must be strictly followed when opening an account on the fbaee platform:
- Each individual may open only one account. Multiple accounts in the same person's name are strictly prohibited.
- All information provided at the time of registration must be truthful, accurate, and complete. Providing false information may result in account cancellation.
- The user must be 21 years of age or older.
- The account password and login credentials must be kept completely confidential. Allowing any third party to use the account is not permitted.
- If any account information changes, fbaee support must be notified immediately.
- Members of the same household may open separate accounts, but it is advisable to inform the support team if the same device or IP address is being used.
Security Advice: If you suspect unauthorized access to your account, contact [email protected] immediately.
Section 3 — Age Verification & Identity Confirmation
KYC and Age Verification Process
As a responsible gaming platform, fbaee reserves the right to verify the age and identity of all users.
- At any time, fbaee may request a copy of the user's National ID (NID), passport, or other government-issued identification.
- Withdrawals may be temporarily delayed until verification is complete.
- If a user is identified as a minor, the account will be closed immediately and the return of any associated deposits will be considered.
- All documents submitted during the verification process are kept completely confidential and used solely for the purpose of identity confirmation.
Warning: Submitting false identification or forged documents is a serious offence. In such cases, the account will be permanently closed and all balances may be forfeited.
Section 4 — Deposits & Withdrawals
Rules for Depositing and Withdrawing Funds
The following conditions apply to financial transactions on the fbaee platform:
- Minimum Deposit: A minimum of ৳300 must be deposited by any method.
- Minimum Withdrawal: A minimum of ৳500 can be withdrawn.
- Accepted Methods: Currently accepted methods are bKash, Nagad, Rocket, and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
- Withdrawal Time: After a successful withdrawal request is submitted, the process is generally completed within 1 hour.
- Withdrawals will only be processed using the same method that was used for the deposit.
- To ensure transaction security, fbaee reserves the right to verify any withdrawal request.
- Currency conversion or payments via third parties are not accepted.
Important: The bank account or mobile banking account must be registered in the user's own name. Transactions through another person's account are strictly prohibited.
Section 5 — Bonus & Promotion Terms
Welcome Bonus and Other Promotions
fbaee offers its users various types of bonuses and promotional offers. The following conditions must be followed when using these bonuses:
Welcome Bonus:
- A 150% bonus on the first deposit is available, up to a maximum of ৳5,000.
- Example: If you deposit ৳1,000, you will receive a ৳1,500 bonus, making your total balance ৳2,500.
- Example: If you deposit ৳8,000, you will receive a maximum bonus of ৳5,000, making your total balance ৳13,000.
Wagering Requirements:
- Before withdrawing a bonus, wagering of 25 times the bonus amount must be completed.
- Example: ৳1,500 bonus × 25 = ৳37,500 in bets must be completed.
- Wagering is calculated on the bonus amount only, not on the sum of the deposit and bonus.
- Wagering contributions may vary across different games — contact support for details.
General Bonus Terms:
- Each bonus offer may have its own validity period and conditions.
- fbaee reserves the right to modify, suspend, or cancel any bonus offer.
- The same bonus cannot be claimed more than once.
- If bonus abuse is detected, the bonus and any associated winnings may be cancelled.
Section 6 — Fair Play & Gaming Policy
Ensuring Fair Play
fbaee is committed to ensuring a fair and transparent gaming environment for every player:
- All games are operated using verified and impartial Random Number Generator (RNG) technology.
- No game outcome is predetermined, and neither fbaee nor its staff can influence results.
- Game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others) follow their own quality control policies.
- If a game outcome is affected by a technical error, that round may be considered void.
- For sports betting, bets are settled only after the official result is announced.
Section 7 — Prohibited Activities
Prohibited Conduct and Activities
The following activities are strictly prohibited on the fbaee platform. Involvement in such activities will result in immediate account closure:
- Fraud & Manipulation: Attempting to influence game outcomes using any software, bots, automated systems, or other technology.
- Money Laundering: Using the platform to conceal the source of illegal funds.
- Bonus Abuse: Placing strategic bets to circumvent bonus terms or collecting bonuses through multiple accounts.
- Hacking & Cyber Attacks: Attempting to breach the platform's security systems.
- False Information: Providing false information about one's identity or age.
- Playing on Behalf of a Minor: Playing games on behalf of or in assistance of a minor.
- Selling or Transferring an Account: Selling, renting, or transferring one's account to another person.
Consequences: If prohibited activity is proven, all deposited funds and winnings may be forfeited, and fbaee reserves the right to take legal action.
Section 8 — Account Suspension & Closure
Account Suspension and Cancellation Policy
fbaee reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:
- If any clause of these Terms is violated.
- If fraudulent activity is suspected.
- If the user fails to cooperate with the verification process.
- If a security risk is identified.
- Due to legal or regulatory directives.
Voluntary Closure: If a user wishes to close their own account, they may contact [email protected]. It is advisable to withdraw any eligible balance before closing the account.
Reinstatement: If you believe your account was closed unfairly, please contact support. fbaee will review all complaints fairly.
Section 9 — Limitation of Liability
Limitation of Liability and Indemnification
fbaee bears no liability for the following:
- If a game session is interrupted due to loss of internet connection or a technical error.
- For losses caused by issues with the user's device or software.
- Due to technical errors on the part of third-party game providers.
- If the service is unavailable due to reasons beyond fbaee's control (natural disasters, government directives, etc.).
- If the security of an account is compromised due to the user's own negligence.
fbaee's maximum liability shall under no circumstances exceed the amount deposited by the user.
Note: Gaming is a form of entertainment and carries financial risk. Users participate of their own accord and are responsible for their own losses.
Section 10 — Responsible Gaming Policy
Responsible Gaming
fbaee firmly believes that gaming should be a form of entertainment, never a burden. That is why we are committed to building a culture of responsible play:
- Setting Deposit Limits: Users can set their own daily, weekly, or monthly deposit limits.
- Self-Exclusion: If you want to take a break from gaming, you can deactivate your account for a set period or permanently.
- Reality Check: The platform reminds you of your playing time limits at regular intervals.
- Support: If problematic gaming behaviour is identified, the support team will provide assistance and guidance.
To learn more about responsible gaming, visit our Responsible Gaming page.
Please remember: For ages 21 and above only. Do not play out of fear of financial loss. Play within your means.
Section 11 — Privacy & Data Protection
Protection of Personal Information
fbaee gives the highest priority to protecting users' personal information:
- All data is securely stored and transmitted using SSL encryption technology.
- Personal information is never sold or transferred to any third party.
- Information is not shared with anyone other than the third parties necessary to provide the service (payment processors, etc.).
- Users may request to view, correct, or delete their personal information at any time.
For complete details on privacy, please read our Privacy Policy.
Section 12 — Dispute Resolution & Amendments
Dispute Resolution Process
In the event of any dispute or complaint, please follow the process below:
- Step 1: Submit your complaint via 24/7 live chat or by email at [email protected].
- Step 2: The support team will review the complaint and take the necessary action.
- Step 3: If the issue remains unresolved, fbaee's senior management team will reconsider the matter.
- fbaee is committed to resolving all disputes honestly and impartially.
Amendments to Terms:
- fbaee reserves the right to modify these terms and conditions at any time.
- Users will be notified in advance of any significant changes.
- Continued use of the platform after revised terms are published will be considered as acceptance of the new terms.
Contact: Our 24/7 support team is always ready for any questions or complaints. Email: [email protected] — assistance is available in both Bengali and English.
Have a question? We are ready to help
fbaee's support team is with you 24 hours a day, 7 days a week. Reach us via live chat or email.