What should I do if a family member is struggling with a gaming problem?

If someone in your family is affected by a gaming problem, talk to them openly and with empathy. You can contact fbaee support (support@fbaee.lat) to seek help regarding the relevant account. If needed, you should consult a mental health professional.

Safe & Responsible Gaming

Our Commitment to Responsible Play

Q: How does fbaee help with gaming problems?

fbaee's 24/7 live chat and email support (support@fbaee.lat) provide assistance in both Bengali and English. If you feel you are struggling to control your gaming, our support team will help you use the right tools with empathy and without judgment.

fbaee believes gaming should be a source of enjoyment — not stress or problems. Our tools and guidelines help you stay in control at all times.

For ages 21+ only

What is Responsible Gaming and why does it matter?

Online gaming brings entertainment and excitement to people's lives, but it should always be enjoyed as a healthy and bounded activity. fbaee places the highest importance on responsible gaming. Our goal is to provide you with an environment where you can play safely, consciously, and with enjoyment.

Responsible gaming means staying in control of your time and money, and never prioritising gaming over other responsibilities and relationships in life. It is a mindset — one where you understand that winning is not guaranteed, and that losing is also part of the game.

fbaee wants every player to stay informed. That is why we provide tools and methods that help you monitor and control your gaming habits. On this page you will learn how to set deposit limits, what self-exclusion is, and when and how to seek help.

Remember, to play at fbaee you must be at least 21 years old. Age verification is mandatory for us, because we are committed to keeping minors completely away from gaming.

Our Responsible Gaming Tools

Deposit Limit

You can set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it will not be possible to deposit more than that amount. This is the most effective way to manage your budget.

Session Time Limit

To avoid spending too much time gaming, you can set a time limit for each session. When the set time is up, you will automatically receive a warning and the session will end.

Self-Exclusion

If you feel gaming is becoming a problem, you can temporarily or long-term close your account. During self-exclusion you will not be able to log in under any circumstances.

Gaming History Review

You can view your previous gaming activity, deposit, and withdrawal history at any time. Understanding your own spending patterns is the first step toward responsible gaming.

Reality Check

At set intervals, fbaee will send you a reminder so you know how long you have been playing and how much you have spent — this helps you stay aware.

Support Team

fbaee's 24/7 live chat and email support ([email protected]) provide assistance in both Bengali and English. If you have any concerns about gaming, contact our team.

Warning Signs of Problematic Gaming

If any of the signs below appear in you or someone you know, it is time to pay attention — and to seek help if needed.

Spending more money on gaming than your budget allows and repeatedly playing to recover lost money.
Neglecting family, friends, or work time because of gaming.
Wanting to stop playing but being unable to, or feeling anxious when trying to stop.
Taking out loans or borrowing money from others for gaming.
Lying or hiding about gaming, and concealing spending from family.
Feeling restless, depressed, or irritable when not gaming.
Using gaming to escape the everyday pressures or problems of life.

Simple Steps to Getting Help

Assess Yourself

Read through the warning signs listed above carefully. If one or more of them apply to you, take the first step yourself — acknowledge the problem.

Set a Deposit or Session Limit

Log in to your fbaee account and activate a deposit limit or session time limit from the settings. It will take effect immediately and help you stay more aware.

Activate Self-Exclusion

If you feel you need a break, you can activate self-exclusion yourself from account settings, or contact our support team to temporarily close your account.

Contact fbaee Support

Reach us anytime in Bengali via 24/7 live chat or by email ([email protected]). Our support team will help you with empathy and without judgment.

Seek Professional Help

If you feel the problem runs deep, consult a mental health professional or counsellor. Talk openly with family and trusted friends — you do not have to handle it alone.

Age Verification

To open an account and play at fbaee, you must be at least 21 years old. This is a mandatory rule for us in the Bangladesh market.

At the time of registration, we may ask for identification to verify your age. Registering with incomplete or false information may result in account cancellation.

Keep your password secure and do not share your login details with anyone, so that underage members of your family cannot access your account.

21+

fbaee's Commitment

fbaee is committed to establishing gaming as a safe and fair form of entertainment. Operating with SSL encryption and a fair play policy, your data and transactions are fully protected on this platform.

We never encourage you to spend beyond your means. Our communications and promotions always carry a responsible message.

We believe gaming is entertainment — and it should stay that way. Play, enjoy, but stay within limits.

Responsible Gaming FAQ

To play at fbaee, you must be at least 21 years old. We follow an age verification process to fully prevent minors from gaining access.

Log in to your fbaee account, then go to the Account Settings section and look for the "Responsible Gaming" or "Limit Settings" option. There you can set a daily, weekly, or monthly deposit limit. For any issues, contact our 24/7 support.

No, self-exclusion can be temporary or long-term — depending on your preference. You cannot lift the exclusion yourself before the set period ends. Once the period expires, or in the case of long-term exclusion, you can request reactivation through support.

fbaee's 24/7 live chat and email support ([email protected]) provide assistance in both Bengali and English. If you feel you are struggling to control your gaming, our support team will help you use the right tools with empathy and without judgment.

No. Winning or losing in gaming is not guaranteed — it is for entertainment and there is no certainty of winning on any bet. Placing more bets in hopes of recovering lost money is dangerous. Play within your budget and only play prepared to lose.

If someone in your family is affected by a gaming problem, talk to them openly and with empathy. You can contact fbaee support ([email protected]) to seek help regarding the relevant account. If needed, you should consult a mental health professional.

Play safely, enjoy the fun

Enjoy gaming responsibly at fbaee. Our cricket, slots, and casino games are right at your fingertips — within limits.